Understand the starting point
Onboarding reviews the current tenant, access ownership, documentation, existing providers and immediate priorities. Agree any initial remediation separately.
Ongoing platform support
Microsoft 365 support
for small businesses.
Keep Microsoft 365 administration and support organised as your business changes. We agree the coverage, responsibilities and fees around your team, your systems and the help you need.
Support coverageDay-to-day help.
Day-to-day help.
Agreed responsibilities.
These are areas we can include in a support agreement. Onboarding establishes what is covered, who owns each responsibility and how requests are handled.
PEOPLE
Joiners, movers and leavers
Agree a process for account creation, access changes and departures, with your business approving the permissions people need.
SERVICES
Email and collaboration
Administration and support for the Microsoft 365 services in your agreement, such as Exchange Online, Teams and SharePoint.
ACCESS
Identity and security settings
Maintain agreed access and security configuration, document responsibilities and discuss changes as your requirements develop.
LICENSING
Licence administration
Help manage assignments and review requirements before subscription changes, taking feature dependencies and contract terms into account.
DEVICES
Device-management responsibilities
Include the device-management work your business needs where agreed. Hardware, third-party applications and other platforms have explicit boundaries.
VISIBILITY
A clear way to request and review work
Know how to raise requests, who handles escalation and which changes need separate approval. Review priorities and additional work together.
Your starting point
A support agreement that fits the business.
Make coverage explicit
Confirm included services, exclusions, contact methods, operating cover, response arrangements and fees in the client agreement. Coverage is not assumed to be unlimited.
Keep projects visible
Large migrations, new systems and work outside the support agreement receive a separate scope and quote. Your business approves the next step before work starts.
Getting startedSet up the relationship.
Set up the relationship.
Then support the team.
01 — DISCUSS
Tell us where support is needed.
Talk through your team, services, current provider arrangements and the problems you want help with.
02 — ONBOARD
Agree access and ownership.
Document responsibilities, request and escalation routes, coverage and fees. Plan a handover with the relevant people.
03 — SUPPORT
Work to the agreed scope.
Handle covered requests and review priorities. Scope additional changes separately so decisions and costs remain clear.
Related help
Support the whole decision.
ONE-OFF REVIEW
Microsoft 365 health check
Start with written findings and priorities before deciding on ongoing support.
Read moreBROADER IT
Managed IT & Cloud
Support across a wider mix of business systems and cloud platforms.
Read morePRACTICAL ADVICE
Google Workspace or Microsoft 365?
Consider the way your team works before making a platform decision.
Read moreStart with a conversationMake support clearer.
Make support clearer.
For you and your team.
Tell us about your Microsoft 365 setup and the help you need. We can discuss onboarding, coverage and a suitable support arrangement.
Coverage, responsibilities and fees agreed per client.