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Pillar 01 · Managed IT & Cloud

Managed IT,
cloud, and security.
Quietly run.

Your Microsoft 365, Google Workspace, AWS or GCP tenant — administered by senior operators. Helpdesk, device management, backup, cybersecurity. The background hum of your business, properly looked after.

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DAILY DRIVERS:
Microsoft 365Google WorkspaceAWSGCPAzureSentinelMDMCloudflare
§ 01 — What's in the retainer

Six things we do, every month,
without being asked.

The retainer isn't "buy hours and use them as you wish". It's a defined service that includes specific, scheduled work — plus everything else that breaks in between.
/01 — DAY-TO-DAY

Helpdesk & support — answered by a real person.

Password resets, mailbox quirks, Teams calls that won't connect, the M&A user who needs SharePoint access by 9 a.m. on Monday. WhatsApp, email, phone or shared inbox — your choice. No tickets, no queues, no escalation paths.

/02 — SECURITY

Cybersecurity & SIEM.

Defender, Sentinel, Cloudflare, conditional access policies, alert triage, phishing response. Cyber Essentials Plus aligned.

/03 — DEVICES

Laptop / mobile fleet.

Intune, Google MDM or Jamf. Zero-touch onboarding, lost-device wipe, app delivery.

/04 — BACKUP

Backup & restore.

Acronis or Backupify for M365 / Google. Test restores quarterly — proof, not promises.

/05 — LICENSING

Licence rightsizing.

Quarterly review of who actually needs what. Most clients trim meaningful waste in year one.

/06 — PEOPLE

Onboarding, offboarding, and a quiet quarterly review with the directors.

Joiners, movers and leavers handled end-to-end — accounts, devices, licences, off-the-books accesses, the lot.

§ 02 — Before & after

What changes in week one.

A composite of what we typically find on day one with a new client, and what's true a month later. Names changed for the obvious reasons.
Before · day one
  • 17 mailboxes paying for E5; only 4 use any E5 feature
  • MFA enforced on email but not on SharePoint or Teams admin
  • One shared admin account, password in a Sticky Note
  • Backups "set up" three years ago — never test-restored
  • Three overlapping antivirus products, none of them current
  • Three vendors involved in the M365 tenant, each blaming the next
After · 30 days in
  • Licence stack rightsized → recurring monthly savings, on the same contract
  • Conditional access policies enforced across the tenant
  • Per-admin accounts with passwordless & PIM elevation
  • Backup retention tested with a verified restore drill
  • One EDR (Defender for Business), tuned, alerts in Sentinel
  • One number to call. One inbox to write to.
§ 03 — Monthly cadence

A predictable rhythm,
set on day one.

No surprises. You always know what's coming, who's doing it, and what to expect from us next week.
Every Monday
Written status note
Director · five-minute read
Weekly
Helpdesk & support tickets cleared
Senior engineer · same-day
Monthly
Security posture & alert review
Three-page written report
Quarterly
Licensing audit + strategy call
On-camera with a director
CASE STUDY · Wilder & Webb

From a six-month sync issue to a fully restored tenant in seven days

A 34-seat operation had been waiting six months for their previous MSP to fix an Exchange/OneDrive sync gap. We took it on day one, root-caused in 48 hours, and shipped a clean fix without any user impact.

7d
End-to-end
§ 05 — While we're at it

Three other things
we do well.

Most managed-IT clients eventually ask us to take on something from the other pillars. Same team, same number — no second contract.
PILLAR 02

Web & App Development

Internal tools, customer portals, migrations.

Read more
PILLAR 03

AI & Automations

Practical AI on your stack.

Read more
PILLAR 04

Technology Consulting

Audits, second opinions, migrations.

Read more
Ready when you are

Let's audit your stack.
Free. No obligation.

A director will spend 30 minutes inside your tenant (with your read-only credentials, on a video call), and write you a one-page summary — what's healthy, what's quietly wasteful, what would worry us if it were our own business.

Book the auditEmail a director
A director will reply within 4 business hours · Mon – Fri, 9 – 6 UK